Customer Service/Order Fulfilment (Luxury Fashion Brand)

Location: Ikoyi, Lagos

Job Type: Full Time

Our client is an iconic Nigerian Fashion Design brand specializing in premium African apparel for the global elite class.

The company is looking to hire a Customer Service/Order Fulfilment Associate who will be responsible for supporting the day-to-day customer experience functions of the business by engaging with physical and virtual clients, processing and confirming orders, supporting logistics, and assisting with visual merchandising.

Key Responsibilities:

Customer Service Support:

§  Serve as the first point of contact for customers in-store, online, and across digital communication channels

§  Respond promptly and professionally to inquiries, complaints, and feedback from clients

§  Provide accurate information on products, pricing, availability, sizing, and order status

§  Follow up on communication, brand representation, updates, delays, order discrepancies, and customer concerns

§  Perform any other duties assigned by management in support of operations and customer experience

Order Fulfillment:

§  Assist customers with placing orders, processing payments, and confirming purchase details

§  Process customer orders, ensuring accuracy and timeliness in delivery

§  Track/ Monitor orders and coordinate with production, warehouse, and logistics to ensure timely fulfillment and delivery

§  Support quality control checks to ensure garments meet brand specifications before dispatch

Visual Merchandising:

§  Assist in maintaining attractive product displays and supporting visual merchandising standards across the showroom or retail space

§  Maintain accurate stock levels of Ready-to-Wear (RTW) items

Logistical Support:

§  Receive and inspect incoming client fabrics, coordinate shipments, and manage deliveries with third-party logistics partners. Ensure all packaging meets brand standards

Reporting & Analysis:

§  Maintain proper records of customer interactions, orders, and service issues

§  Generate daily, weekly, and monthly reports on inventory, order status, and operational performance

Requirements

Required Skills and Competencies:

§  Excellent verbal and written communication skills

§  Strong interpersonal and customer service skills

§  Good organizational ability and attention to detail

§  Strong time management skills

§  Ability to multitask and work under pressure

§  Attention to detail and commitment to accuracy

§  Basic knowledge of order processing, logistics coordination, and retail presentation

§  Experience with ERP Systems, data analysis tools, Microsoft Office, and inventory/order management systems

Qualifications & Experience:

§  OND, HND, or Bachelor’s degree in any relevant field

§  1–3 years of experience in customer service, fashion retail, sales support, logistics coordination, or related functions is an advantage

§  Experience in a fashion environment is desirable

§  Proficiency in Microsoft Office tools, ERP Systems, data analysis tools, and digital communication is an added advantage

Benefits

Compensation: Pay is N200k to N250k monthly (Slightly negotiable) + Other benefits