Senior Network Engineer: Microsoft 365 Modern Work

M365 Network Engineer Level II

The Network Engineer Level II is responsible for providing network support to end customers.

Responsibilities:

§ Administer Customers Implementation Plan, customization, and managed Microsoft 365 solutions, including Teams, SharePoint, OneDrive, and related applications.

§ Facilitate effective communication and collaboration through Microsoft Teams, ensuring optimal usage of features for virtual meetings, chat, and document collaboration.

§ Administer Customers email communication through Exchange Online and configure security settings.

§ Administer Customers Azure Active Directory to ensure secure and efficient user access.

§ Administer Customer Implementation and manage single sign-on (SSO) and multi-factor authentication (MFA) for enhanced security.

§ Monitor and enhance security measures within Microsoft 365, addressing potential vulnerabilities and ensuring compliance with industry standards.

§ Administer Customer data loss prevention (DLP) policies and information protection strategies.

§ Provide technical support to end-users, addressing issues related to Microsoft 365 applications. Collaborate with the IT support team to resolve escalated incidents and service requests.

§ Develop and conduct training sessions to educate users on best practices for Microsoft 365 applications. Create and maintain documentation for configurations, processes, and troubleshooting steps.

§ administration (DLP, Information Protection, Data Lifecycle Management, Vulnerability Remediation)

§ Administer Customer Implementation of Azure AD (Group Management, App Registrations)

§ Perform network troubleshooting to isolate and diagnose common network problems.

§ Manage projects from conception through delivery, including information gathering, plan development, resource management, budget compliance, scheduling, project performance, and client relationships.

§ Comply with company policies and procedures and ensure organizational compliance.

Qualifications:

Strong technical orientation; excellent written and verbal communication skills; strong presentation skills; professional demeanor and leadership abilities; capable of comfortably meeting with customers at all levels; thorough knowledge of the project planning process; ability to show proof of valid drivers license and auto insurance.

Education and/or Experience:

3-5 years of experience in an IT role

3 Years Proven experience as a Microsoft 365 Administrator or similar role required.

In-depth knowledge of Microsoft 365 applications, including Teams, SharePoint, OneDrive, and Exchange Online preferred

Language Skills: Ability to fluently speak and understand English.

Your Skillset

• Support customers on complex system issues and all other knowledgeable areas.
• Ability to handle a variety of diverse tasks and organize work to meet demands. This will include work hours outside and in addition to the normal schedule.
• Ability to properly install, test, and troubleshoot hardware and software.
• Ability to stay current with developments in systems administration technology.
• Ability to manage multiple projects simultaneously.
• Exceptional verbal and written communications skills.
• Demonstrated proficiency of all computer hardware, software, and peripherals including, but not limited to:
• Deploy and manage a Microsoft 365 tenant
• Implement and manage Microsoft Entra identity and access
• Manage security and threats by using Microsoft 365 Defender
• Manage compliance by using Microsoft Purview
• Microsoft operating systems
• Microsoft Office, Office 365
• Microsoft SQL Server
• Able to work autonomously, but also be collaborative with teammates
• Ability to simultaneously manage multiple projects in a fast-paced environment,
• Align to our core values

High proficiency:

• Office 365 applications
• Office 365 Compliance Center
• Office 365 Security Center
• Email security and configuration
• OneDrive
• Basic Azure knowledge
• Basic Desktop troubleshooting
• Basic Networking knowledge

You should also have a working knowledge of the following:

• Networking
• Server administration
• DNS
• PowerShell

Excellent communicator with astute project management skills.; Jira + Confluence

Collaborative, flexible, and motivated individual with a commitment to excellence.

License/Certification:

CCNA (Preferred)

Microsoft Certified: Azure fundamentals (Preferred)

Microsoft 365 Certified: Enterprise Administrator Expert (Preferred)

Microsoft 365 Certified: Endpoint Administrator Associate

Microsoft 365 Certified: Messaging Administrator Associate

Microsoft 365 messaging administrators

Microsoft 365 Certified: Teams Administrator Associate

Microsoft Certified: Identity and Access Administrator Associate

Microsoft Certified: Information Protection and Compliance Administrator Associate