Contact Center Agent

Company Description

At GIGL we pride ourselves as being Africa’s Leading Logistics Company. Founded in 2012, we belong to a distinguished class of logistics companies with a clear defined market path across Africa.

We are expanding rapidly with scores of local branches in Nigeria, Ghana and United States of America with a wide robust global network providing domestic and international, intra and inter-state express delivery services

Our tagline is a better way to deliver, is an affirmation of our excellent processes, technological innovation and customer care deliverables backed up with a World class team. This mantra is brought alive in our speedy response to pick-up operations, prompt and secure delivery of shipments and comparative friendly charges.

Job Description

• Handling Outbound and Inbound calls from customers.

• Providing information and resolving customers on complaints regarding specific products as well as services.

• Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.

• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.

• Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels.

• Interpret and accurately communicate our terms and conditions of service where and when applicable.

• Assist guest in managing existing reservations/ bookings with reference to rescheduling and re routing.

• Enter details of every contact in the system as required, obtain new customers information and update existing customer details on the CRM.

• Ensure deliverables are met within ascribed SLA timeframe.

• Other duties as the exigencies of work may demand.

Qualifications

• Minimum of HND from a government recognized tertiary institution
• 1-2 years of experience as a call center agent.
• Strong communication and interpersonal skills.
• Customer-centric, tech-Savvy, young and personable.
• Evidence of mandatory NYSC scheme or Exemption Certificate.
• Must reside around Surulere/Okota.

Additional Information

Job Location: Okota, Lagos
Job Type: Full-Time

Application Deadline 5PM, Friday, 13th December, 2024.

Only qualified candidates will be contacted.