Field Service Engineer
Location: Oyo, Ekiti, Ondo, Kwara, Osun, Ogun, Delta, Imo, Anambra
Department: Tech Operations
Reporting to: Regional Service Engineer
Company Overview:
Jaza is a solar energy start-up working to power Sub-Saharan Africa. We build solar-powered shops which charge batteries customers use to power their homes. Since 2022, weve achieved over 3 million battery swaps, providing approximately 225,000 people access to clean, affordable energy.
We employ women from each community (known as Jaza Stars) to run the service, empowering our team to become leaders, entrepreneurs and drivers of economic growth within their communities. For more information on what we are building, check out and watch the video the
Weve already successfully entered the Nigerian market, piloted several sites here and will grow to hundreds of locations over the next year. To support this expansion, were planning to hire over 200 people over the next 6 months.
Position Overview:
To support this rapid expansion, we're seeking highly skilled Field Service Engineers (FSE) who excel in powering and sustaining energy uptime. In this pivotal role, you'll be instrumental in managing technical operations and swiftly resolving issues at the regional level. As an FSE, your focus will be on maintaining robust technical systems to guarantee uninterrupted power at sites and optimal energy uptime at our hubs.
This role requires significant travel within Nigeria, as Jaza is expanding across the South-West states, with 21 hubs currently located in Oyo State.
This role involves owning and managing energy uptime, optimizing system performance, troubleshooting and repairing technical issues, and driving continuous improvement through data analysis, reporting, and collaboration. The ideal candidate is someone with a strong technical/engineering background, capable of multitasking, taking initiative and working in a fast-paced environment.
Role and responsibilities:
- Ensure energy uptime and power availability at sites by monitoring the system and quickly diagnosing and solving technical issues.
- Support the setup of new hubs, ensure connectivity, and perform routine hub energy system maintenance. You will either travel to the hubs or remotely troubleshoot and resolve issues.
- Overseeing the installation and configuration of solar panels, electrical wiring, and associated equipment.
- Collaborate with Jaza Stars and the data team to diagnose and resolve technical challenges.
- Document field activities and keep accurate Hub Equipment and product component inventory records.
- Regularly prepare reports on hub health and other technical issues, to be submitted to the Regional Service Engineer.
Qualifications & Experience:
- Proven expertise in and a deep understanding of installing or ensuring uptime of energy systems. Ideally, this includes work with both diesel and solar systems.
- Minimum of 2-3 years of technical/engineering experience within the telecommunications/energy industry or related sectors. We are not particular about your educational background and are more concerned with how much hands-on experience you have.
- Strong analytical and problem-solving skills with the ability to identify and implement solutions to complex technical challenges. Strong commitment to safety and compliance with HSE standards.
- Proficiency with data analysis tools and reporting software including MS Office suite and Google products.
- Ability to work independently and effectively in a team environment.
- Passion for our mission of increasing energy access.
- Open to learning and tech-savvy.
- Bachelor degree in Electrical Engineering or related field
Why you should join us:
- Work very hard on solving very hard problems.
- Be part of the most exciting growth phase of the company.
- Work with great teammates in a global environment. Our team is spread across Canada, China, Tanzania, New York and Nigeria.
- Diversity and Inclusion: In fostering a positive culture of belonging, everyone is valued regardless of background
- Job Type: Full-time
- Location: Oyo, Ekiti, Osun, Ondo, Edo, Imo, Anambra,