Title: Nigerian Technician
Hours: Full-time
Location: Hybrid work in Lagos Nigeria at different BioLite or Partner warehouses. The work will also involve some level of travel within Nigeria and occasionally outside Nigeria.
Reports to: Emerging Markets, Warranty Operations Manager
Compensation: A competitive salary, commensurate with candidate experience.
About BioLite:
BioLite is a for-profit social enterprise that develops, manufactures and markets distributed energy solutions for off-grid communities around the world.
This Role:
BioLite is looking for an experienced Technical Support Specialist to join our team focused on After Sales and Warranty Services in Nigeria. In this role, you will deliver high-quality technical support to our partners, ensuring smooth warranty operations and resolution of product issues. You'll lead hands-on product diagnostics and repairs, support training and documentation, and contribute directly to product quality insights that drive improvement.
You Will: (Job Description)
After Sales & Warranty Service
- Deliver Best in Class Technical Support and After Sales Service (Training and Repair)
- Drive collection and consolidation of Partner data, including product feedback, critical to contributing to BioLite's Quality and Sustaining teams
- Notify the EM Warranty Operations Manager of all suspected Major product quality issues and escalations
- Support in the resolution of all Partner product quality issues- Repair of Partner warranty returns
Process & Compliance
- Help implement BioLite's Warranty Policy, processes, training and tools with Partners
- Write diagnostic, test and repair documents.
- Support training (Product use, Product fault diagnosis)
- Support Partner audits of failed and replaced units under warranty
External Communications
- Support partners by ensuring consistent, support, clear updates, and technical guidance that enables efficient warranty operations.
- Attend bi-weekly Partner meetings for Technical support and After Sales, ensure all technical questions raised are being addressed internally.
Internal Communications
- Support positive collaboration with cross-functional teams—such as Business Development, Product, Manufacturing, and Supply Chain—by communicating clearly, following through on tasks, and helping resolve operational and technical issues.
- Work closely with the Business Development Managers for your accounts, ensuring Partner needs are managed effectively.
- Provide regular updates to your tasks and priorities assigned to you
- Attend applicable partner meetings chaired by the Business Development (BD) team
Special Projects / New Product Introduction
- Lead QC Activities (i.e. visual inspection / functional testing / charging)
- Lead specialised QC / Root cause Investigation
- Support specialised product re-work activities (i.e. SN rework, firmware updates)
- Support Field trials as required (installations, collecting data, reviewing/qcing units)
You Have: (Qualifications and Experience Required)
- 2+ years experience in a relevant technical role
- Bachelor of Science or Bachelor of Engineering or relevant degree
- Experience working in Sub-Saharan Africa for a company producing or distributing hardware.
- Organisational planning of workloads and priorities to meet targets and deadlines
- Strong Technical Judgement; able to consider the relative costs and benefits of potential actions, choosing the most appropriate one.
- Use structure, logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Strong analytical skills with the ability to follow complex instructions, and process data efficiently.
- Thrives in dynamic environments and adapts quickly to changing priorities or conditions.
- Willing to contribute in areas beyond formal job description.
- Takes ownership of responsibilities, demonstrates initiative, and follows through on commitments.
- Demonstrated English fluency, including the ability to write professional reports, conduct presentations, and engage effectively with all partners.
To Apply:
Please only apply if you meet the required experience and qualifications
Our Benefits:
- Comprehensive healthcare plans
- Paid holidays and PTO
- Community bonus plan and equity stock options.
- Referral Program
- Adventure Stipend (after two years)- matched vacation and PTO to go on an adventure that aligns with BioLite's mission (outdoor recreation, climate, social impact).