Verification Manager

Company Description

Pivotage Consulting is a forward-thinking organization dedicated to delivering turnkey HR solutions that drive   business growth and success. As we continue to grow and expand our presence in the HR space, we are seeking to hire a dedicated and innovative individual to lead our verifications team, ensuring thorough background checks and robust employee verification processes that align with our commitment to delivering top-tier HR solutions.

Job Description

The Verification Manager is responsible for overseeing all aspects of verification operations, ensuring accuracy, efficiency, and compliance with regulatory and internal standards. The role focuses on client retention, business development, project management, data analysis, and leveraging technology to enhance verification processes. This position also entails expanding the verification service portfolio, leading a high-performing team, and maintaining secure data management practices. The Verification Manager drives operational excellence through process optimization and innovation while fostering strong client relationships and ensuring adherence to data protection and privacy regulations.

Job Responsibilities

• Develop and execute strategies to build and nurture strong client relationships, driving retention and long-term satisfaction.
• Identify and capitalize on opportunities to expand the verification service portfolio to meet evolving client needs and market trends.
• Collaborate with leadership to design and implement initiatives that enhance client engagement and foster revenue growth.
• Act as a trusted advisor to clients, ensuring the company remains their preferred partner for verification solutions.

• Conduct market analysis to identify growth opportunities and develop a roadmap for new service offerings.
• Position the company as an industry leader by leveraging innovative solutions and a comprehensive verification service portfolio.
• Build strategic partnerships to expand service reach and establish a competitive edge in the market.

• Oversee end-to-end planning, execution, and completion of verification projects, ensuring alignment with business objectives and client expectations.
• Coordinate cross-functional teams to optimize resource allocation and achieve project milestones within deadlines.
• Monitor project performance, proactively address challenges, and ensure the delivery of measurable outcomes that exceed client expectations.

• Leverage advanced data analytics to gain insights into verification operations and drive continuous improvement.
• Develop actionable strategies based on data trends to enhance process accuracy, efficiency, and reliability.
• Provide executive-level performance reports to support informed decision-making and demonstrate operational impact.

• Champion the adoption and optimization of advanced technological platforms to streamline verification workflows.
• Research and integrate cutting-edge tools to improve operational efficiency and service delivery.
• Lead continuous training initiatives to ensure the team’s proficiency in utilizing verification technologies.

• Maintain expertise in diverse verification processes, including background checks, educational verification, and more, to drive service relevance.
• Expand the service portfolio by introducing innovative offerings aligned with market demands and client requirements.
• Stay abreast of industry trends and developments to maintain the company’s competitive positioning.

• Lead, mentor, and inspire a high-performing verification team to achieve strategic objectives.
• Conduct regular performance reviews, provide feedback, and create personalized development plans for team members.
• Foster a culture of collaboration, accountability, and innovation within the team and across the organization.

• Ensure adherence to all legal, regulatory, and internal policy requirements across verification processes.
• Monitor regulatory updates and implement timely adjustments to maintain compliance and mitigate risks.
• Collaborate with compliance and legal teams to address potential concerns and uphold operational integrity.

• Implement and refine verification protocols to drive accuracy, speed, and efficiency.
• Develop innovative workflow strategies to enhance operational excellence and exceed client expectations.
• Conduct regular audits and reviews to identify process inefficiencies and implement corrective actions.

Qualifications

Job Requirements:

• Minimum of a bachelor's degree in human resources, Business Administration, or a related field.
• Minimum of 5 years in verification or Human Resources, with at least 2 years of experience managing a portal or similar systems.
• A master's degree is an added advantage.
• Certifications in Human Resources, Project Management, or Compliance Standards will be highly valued.
• Strong leadership, project management, and team-building skills.
• Excellent communication, documentation, and reporting abilities.
• Expertise in client relationship management and business development.
• Advanced knowledge of verification processes, tools, and industry best practices.
• Proficiency in data analysis tools and reporting software.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with verification platforms and related technologies.
• Knowledge of data protection tools and systems for secure data management.

Additional Information

A successful candidate will be:

• confident in speaking and writing,
• skilled in delivering impactful presentations,
• optimistic in viewpoint,
• a creative thinker, value driven with a can-do attitude,
• an experienced people and project manager,
• an effective and efficient team player, and
• proficient in using tools to store, report and analyse data.